Thank you for shopping with KODERMA. We are committed to delivering your skincare and cosmetic products safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are processed on all business days (Monday to Saturday), excluding public holidays.

  • Orders are generally processed within 1–2 business days after successful payment confirmation.

  • During promotional campaigns, festivals, or high-demand periods, processing may take slightly longer.

2. Shipping Coverage

KODERMA currently ships across India.

For international shipping inquiries, please contact our customer support before placing an order.

3. Estimated Delivery Time

Estimated delivery times are:

  • Metro Cities: 2–5 Business Days

  • Tier 2 & Tier 3 Cities: 3–7 Business Days

  • Remote & Rural Areas: 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

KODERMA may offer Free Shipping on selected products, promotional campaigns, or orders above a specified purchase value.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipment Confirmation Email

  • SMS or WhatsApp Notification (where applicable)

  • Tracking Number

  • Courier Partner Details

You can use the tracking number to monitor your shipment status.

6. Delivery Attempts

Our courier partners will normally make multiple delivery attempts.

If the customer is unavailable after repeated attempts, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch of returned shipments.

7. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

KODERMA shall not be responsible for delays or failed deliveries resulting from:

  • Incorrect Address

  • Incomplete Address

  • Incorrect PIN Code

  • Wrong Contact Number

  • Customer Unavailability

If you notice an error after placing your order, please contact us immediately. Address changes may only be possible before the order has been dispatched.

8. Delayed Deliveries

While we strive to deliver orders within the estimated timeline, delays may occur due to:

  • Weather Conditions

  • Natural Disasters

  • Public Holidays

  • Transportation Disruptions

  • Government Restrictions

  • Courier Network Issues

  • High Order Volumes

KODERMA is not liable for delays caused by circumstances beyond our reasonable control.

9. Damaged or Tampered Packages

Please inspect your package before accepting delivery.

If the package appears:

  • Damaged

  • Opened

  • Tampered

  • Leaking

Please refuse delivery (where possible) and contact our customer support within 24 hours of the delivery attempt, along with clear photographs of the package.

10. Partial Deliveries

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

There will be no additional shipping charge for split shipments unless otherwise communicated.

11. Delivery Confirmation

An order will be considered delivered once it has been successfully delivered to the shipping address provided during checkout, as confirmed by the courier partner’s delivery records.

12. Shipping Restrictions

Certain products may have shipping restrictions due to local regulations or courier limitations.

In such cases, KODERMA reserves the right to cancel or modify the shipment and will inform the customer accordingly.

13. Contact Us

For any shipping-related questions or assistance, please contact us:

KODERMA

Website: mykoderma.com

Email: mykoderma@gmail.com

Phone: +91 95943 78444

Address: Building No. A4, Office No. 102, Shree Shanti Nagar CHS Ltd, Sector No. 5, Shanti Nagar, Mira Road East, Thane – 401107, Maharashtra, India.

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