Return & Refund Policy

Effective Date:

At KODERMA, we are committed to delivering premium-quality skincare and cosmetic products. Your satisfaction is important to us. If you experience any issue with your order, please review our Return & Refund Policy below.

1. Return Eligibility

Due to the hygienic and personal nature of skincare and cosmetic products, we generally do not accept returns once a product has been delivered.

However, returns or replacements may be accepted only under the following circumstances:

  • You received a damaged product.

  • You received the wrong product.

  • The product is missing from your order.

  • The product was delivered in a leaking or tampered condition.

To request a return or replacement, you must notify us within 48 hours of receiving your order.

2. Conditions for Return

To qualify for a return or replacement:

  • The product must remain unused.

  • The original packaging must be intact.

  • All labels, seals, and accessories must be included.

  • The invoice or proof of purchase must be provided.

  • An unboxing video and clear photographs of the product and package may be required for verification.

KODERMA reserves the right to reject any request that does not meet these conditions.

3. Non-Returnable Items

The following products are not eligible for return or refund:

  • Opened or used products

  • Products purchased during promotional offers or clearance sales

  • Products damaged due to misuse or improper storage

  • Products returned without original packaging

  • Gift cards or promotional items (if applicable)

4. Replacement Policy

If your return request is approved due to:

  • Damaged product

  • Incorrect product

  • Manufacturing defect

KODERMA will provide a replacement at no additional cost, subject to product availability.

If the same product is unavailable, we may offer:

  • A similar product of equal value, or

  • A full refund.

5. Refund Policy

Refunds are processed only after the returned product has been received and inspected by our quality team.

Approved refunds will be credited through the original payment method.

Estimated processing time:

  • UPI / Wallet: 3–5 business days

  • Credit/Debit Card: 5–7 business days

  • Net Banking: 5–7 business days

Shipping charges are non-refundable unless the error was on KODERMA’s part.

6. Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled.

If cancellation is approved before dispatch, the refund will be processed to the original payment method within 5–7 business days.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, leaking, or incorrect product:

Please contact us within 48 hours of delivery with:

  • Order Number

  • Product photographs

  • Packaging photographs

  • Shipping label photograph

  • Unboxing video (recommended)

Our support team will investigate the issue and provide an appropriate resolution as quickly as possible.

8. Return Shipping

If the return is approved due to an error by KODERMA, the return shipping cost will be borne by us.

If the return is requested for any other eligible reason, the customer may be responsible for return shipping charges.

9. Quality Assurance

Every KODERMA product undergoes quality inspection before dispatch. Minor variations in color, fragrance, or packaging due to manufacturing updates do not constitute a product defect.

10. Contact Us

For return, replacement, or refund requests, please contact us:

KODERMA

Website: https://mykoderma.com

Email: mykoderma@gmail.com

Phone: +91-95943 78444 

Business Hours:

Monday – Saturday

10:00 AM – 6:00 PM (IST)

Important Note

KODERMA reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.

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